BPO Training Teams circa 2000

 I started my L&D career in a department called PeopleSupport University. Process and Product Trainers, Onboarding Trainers, Communication Coaches, Corporate Development Trainers, Leadership Development Trainers, Content and Design Developers, and Training Resource Administrators cohabitated in a special place that always smelled like whiteboard markers, photocopier ink, training principles, and organizational high peformance. We were our own unit, with our own voice, striving to satisfy the needs of the business in the merry web known as dotted lines.

L&D mattered. It was solid.

As BPOs evolved, the L&D function turned into liquid or gas, taking the shape of its container. I've seen it adopted by HR, Process Excellence, Consumer Insights, and fairly recently --- Operations. You could almost taste the transformation when it happened. I will be posting some variations in organizational structure soon.

We are insoluble and intrinsically colloidal. We will mix where poured but we will always do things, where and when we can, for the discipline.

Where does your team sit in your organization's structure?